- To be eligible for a return, your item must be unused and in the same condition that you received it (unworn, unwashed, and unaltered). It must also be in the original packaging. Returns that do not meet this criteria will be deemed non-returnable and will be denied
- To be eligible for a return, your must first contact Customer Care to approve your return. Any orders sent without approval will be denied.
-To complete your return, we require a receipt or proof of purchase. You should consider using a traceable shipping service or purchasing shipping insurance whens shipping your item(s) back. Keep your tracking number to ensure the package is returned to us. We are not responsible for packages that never arrive.
Email to firstname.lastname@example.org so that our on-line sales team keep an eye out for your returned item(s) and they will flag your exchange as a priority.
Please note that all returns remain the responsibility of the purchaser. shodg is not responsible for lost or stolen packages, or any items that are returned to us in error.
- Please allow 7-10 days from the date we receive your return for processing. We will notify you via email once your return has been processed. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (this typically takes up to and additional 1-3 business days or one billing cycle).
-Original shipping charges are non-refundable.
Send us an email at email@example.com